Please note that we can’t guarantee this is up-to-date, accurate or complete. We do our best and hope this may be of some help.
Surrey County Council
For full information on how services provided by Surrey County Council are affected please visit : https://www.surreycc.gov.uk/people-and-community/emergency-planning-and-community-safety/coronavirus/council-services. Brief information on selected services as at start of second Lockdown in Novemver 2020 is given below:
Cobham Library will only be offering a click and collect service. There will be computer access on an appointment only basis for those residents who need it for essential services such as Universal Credit applications. We have an extensive on-line offer that will be publicised to our residents including digital events, e-books, e-newspapers, e-magazines all for free and residents can join on-line and start borrowing straight away.
Community Recycling Centres (the dumps) will remain open as normal
Countryside sites and car parks will remain open
Construction and highways works will continue
Arts Service will continue to be delivered both online and through our adult learning centres and in schools.
Civil registration services – will continue to operate as they do now, but no weddings will be allowed unless exceptional circumstances
Customer Services/ Contact Centre – remaining open
Frontline services in Children’s and Adult Social Care will continue as usual.
Adult Social Care –the Emergency Duty Team (EDT) will be fully operational during the lockdown period, as will the MASH (multi-agency safeguarding hub).
Day Centres are expected to be closed (although they are not run by the council)
Children’s Services – will continue seeing children face to face out of preference, but based on risk factors can also carry out these visits virtually if needed.
Elmbridge Borough Council Services: Visit EBC for latest details of all services or phone 01372 474474.
National Government: Visit https://www.gov.uk/coronavirus for a wide variety of information on keeping safe, government services, employment and financial support, travel etc.
Walton Charities - The Coronavirus pandemic is affecting us all but for families in our area just managing to keep their heads above water, the crisis brings a new wave of pressure. Food bank use across Elmbridge has soared. Demand is rising for young people's mental health services, and local Citizens Advice are seeing more and more requests for emergency support. Walton Charities want to raise £100,000 to provide urgent support to local families, including those in Cobham and Downside, who have been hardest hit by the crisis and to ensure local organisations can keep providing essential services for children, young people and their families. For every donation made, Walton Charities will match it £1 for £1, helping to provide a lifeline to more families across Elmbridge. To donate go to https://localgiving.org/appeal/waltoncharitycovid-19responsefund/
Scams & Fraud
Don't be scammed. Some people will try to take advantage of the unusual situation. Visit Coronavirus Scams for advice from Trading Standards on avoiding being scammed.
Test and Trace Scams: The NHS test and trace system is now live and unfortunately this could be an opportunity for fraudsters to fool people. Click on test and trace scams for information about the test and trace system and some scams to beware of. Also visit https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works to find out more about test and trace and how it works.
From Surrey Police: Please stay on the alert as reports come in other parts of the country of fraud or attempted fraud related to Covid-19. The majority of reports are related to online shopping scams where people have ordered protective face masks, hand sanitiser and other products which have never arrived. Other frauds being reported include ticket fraud, romance fraud, charity fraud and lender loan fraud. Phishing e-mails are abundant, e.g. fraudsters sending investment scheme and trading advice encouraging people to take advantage of the coronavirus downturn or purporting to be from HMRC offering a tax refund and directing victims to a fake website to harvest their personal and financial details.
Click on scam alert for more information from the Police. Beware.
Sources of Help - Be aware these have not been checked by us and inclusion does not constitute a recommendation by the CDRA
Unfortunately, many local Good Neighbour Schemes who usually provide transport to medical appointments and shopping may not be operating. However, new local neighbourhood schemes have been set up in many areas.
Bereavement support: Many people bereaved during lockdown have been unable to properly say goodbye to loved ones, comfort or even hug each other. To help, Marie Curie offers a free bereavement support service. Anyone who is grieving can access up to six telephone sessions with a matched volunteer by calling 0800 090 2309. Further details as well as online information and support is available here: www.mariecurie.org.uk/help/support/telephone-bereavement-support .
Government guidance on helping can be found by clicking how to help safely.
If you need help or want to offer help to others then click on Surrey County Council community support pages for a wealth of information on this. They are linked in with small and large charities, and many of the community/neighbourhood groups who are organising help for people via social media.
Surrey County Council are partnering with the Red Cross to help people get their prescriptions delivered. If you'd like to help by volunteering, you can register on https://reserves.redcross.org.uk/ .
Cobham Churches are working together to provide support and help. Click on Cobham Churches to get the details.
Coronavirus Response Fund has been launched to support local charities and voluntary organisations that are assisting some of Surrey’s most vulnerable people. Click on https://www.cfsurrey.org.uk/surreycoronavirusresponsefund/ .
https://covidmutualaid.org/ This is a group of volunteers supporting local groups providing help in their community. The website lists all registered groups in the UK.
Age UK Call in Time https://www.ageuk.org.uk/services/befriending-services/ Advice Line 0800 055 6112
The Silverline https://www.thesilverline.org.uk/ 0800 470 8090
Support For Those Experiencing Or At Risk of Domestic Abuse - This information is an extract from an email sent by Surrey Police.
Please remember that you can still call 999 or report online at www.surrey.police.uk if you or someone else is in danger. While some support services are not able to offer face to face meetings at this time, there is still help and advice available online and over the phone. If you are being abused, are concerned about family, friends or neighbours, or are worried you may commit domestic abuse, please seek help, either from the police or from support organisations.
Surrey Against Domestic Abuse – 01483 776822 www.healthysurrey.org.uk/domestic-abuse Provides information on how to get help and keep yourself and your children safe.
Your Sanctuary – 01483 776822 www.yoursanctuary.org.uk Helpline service available 9am to 9pm 7 days a week, offering support, information and signposting. An online chat service is available via their website. Your Sanctuary also runs two safe houses for women and children fleeing from domestic abuse, and a specialist male support service available to men across Surrey.
Men’s Advice Line – 0808 801 0327 www.mensadviceline.org.uk Confidential helpline for male victims of domestic abuse
Safe Lives www.safelives.org.uk Providing domestic abuse support and guidance during the Covid-19 pandemic.
National Domestic Abuse Helpline – 0808 2000 247 www.refuge.org.uk Guidance and support for potential victims, as well as those who are worried about friends and loved ones
National LGBT+ Domestic Abuse Helpline – 0800 999 5428 www.galop.org.uk/domesticabuse Emotional and practical support for LGBT+ people.
RespectUK – 0808 802 4040 www.respect.uk.net Advice and support for those who are finding it difficult to manage their behaviour during this difficult time and want to make a change.
Silent Solution - If you’re in an emergency situation and need police help but can’t speak, Make Yourself Heard and let the 999 operator know your call is genuine by pressing ‘55’. When transferred to your local police force, the police call handler will attempt to communicate with you by asking simple yes or no questions. If you are not able to speak, listen carefully to the questions and instructions from the call handler so they can assess your call and arrange help if needed.